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Troubleshooting

Under construction

What this page will cover

Common issues and fixes:

  • Bot won't connect to IBKR — port mismatch, API not enabled, Trusted IPs, Gateway not running, TWS session conflict
  • License key rejected — typo, expired/cancelled subscription, internet connectivity to api.ws-trading.co
  • Web dashboard won't load — port already in use, firewall blocking, wrong URL
  • No trades firing — config window, FVG size threshold, daily limit reached, multi-entry-only-in-profit gating
  • Where the logs are — multi_entry_bot.log location, what to send when asking for support
  • Bot crashed / froze — how to diagnose, when to restart, what state survives
  • Cloud sync issues — /internal/trade 401s, license tier mismatch, HMAC errors

Each entry will have a symptom, the most likely cause, and a verification step.